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Telewebinar

Thank you for your interest in this telewebinar. Read more information about it below on this page. Please sign up here for my newsletter and I will let you know the schedule for this event. You can also listen to one of Roy's Telewebinars in its entirety by signing up here.

Love it or hate it, the big box retail world is here to stay. The trick is to learn how to not only survive alongside big box retailers, but to prosper.

If these points hit close to home . . .

• you're concerned about the survival of your business?
• you're fearful that the "Big Box" will steal your customers
• you have heard about the "Big Box" retailer through rumors and innuendo
• you are looking for ways to improve your relationships with your customers
• . . . then Prospering in a Big Box Retail World seminar can help.

I will de-bunk the mythology around Big Box Retail and provide you with tools and techniques to thrive in the 21st century.

By the end of the telewebinar, you will have a better understanding of Big Box Retail, a new approach to your business, and a new paradigm for your small business.

This is not a slam on Big Box Retail. It is an uplifting positive seminar/workshop that empowers the smaller retailer to raise their standards regarding customer service and to focus on the positive elements of their business.

This telewebinar will progress through three phases:

• Phase 1: A walk-through the world of Big Box Retail
  The 3 levels of Connection
  The "Holy Grail" of Marketing
  A futurist look at the changing retail environment
  Followed by a Q & A period
• Phase 2: From the workbook I help you, the participant:
  Determine who they are and what business they are in
  Identify their controllables and techniques to control them
  Develop a USP (unique selling proposition)
  Reinforce the 20/80 rule as it applies to clients and inventory
• Phase 3: We focus on customer service
  How to create "Apostles" for your business
  Simple ways to create outrageous customer service

For more information contact me here.

If you are interested in finding out more about my workshops or in scheduling a presentation, please request a complimentary consultation here.