This website contains a number of resources, which I hope you will find useful.
- How can I win back an unhappy Customer? Disgruntled customers can be turned into advocates for your business.
- My Newsletter: You can read my past newsletters here, and sign up to receive future newsletters.
- Videos: Some of my presentations are featured here, as well as videos prepared especially for online education.
- Myths of Social Media: Is social media useful for your business? Find out here!
- Core Values: Find out what core values are and how they can transform your business. Read articles explaining how the online shoe store Zappos used them to great benefit.
- Turbocharge your Retail Business: My book explains how small retail businesses can outmaneuver and outperform the “big guys”. It’s available for purchase here.