Keynote Speaker

I’m available as a keynote speaker for conferences, corporate AGMs, chambers of commerce, and other events, both across North America and throughout the world.

I’ve had clients refer to me as “customer service obsessed”. I’m passionate about customer service, and this passion is expressed in my presentations.

Let me entertain your audience for 60 minutes with stories of “the good, the bad, and the ugly” of customer service in today’s increasingly impersonal world.


Death by a Thousand Cuts

This 60 minute keynote speaks to the forgotten customer service details in business that can turn your customer’s experience into an annoying pain. From my hilarious personal experience at a four-star hotel called “the post it note” to the incredulous “Say Whaat!” when buying a pack of gum at a food store, you will shake your head and pray that this experience never happens in your business.

AAAH! The Generations!

This is taken from my “Retaining and Motivating Employees” seminar. This 60 minute keynote speaks to the assets and the liabilities of all four generations: the matures, the boomers, the Xers and the Y generation. In an amusing expose, I’ll give you insights into the psyche of each generation and allow you to manage your key people accordingly.

The Missing Link

Here is the cornerstone of my philosophy, which permeates all my teaching. Core Values are “the missing link”. In this 60 minute keynote, I’ll walk you through the methodology and simplicity of this powerful foundational strategy that will guarantee exponential growth in your business. If Zappos can do it, why not you?


  • To whom it may concern, We engaged Roy Prevost as our keynote speaker for our Annual Conference on March 31st 2017. We asked Roy to craft a motivational inspirational keynote that would focus on three key objectives: We wanted to begin a process of ‘culture change’ by helping those attending the conference (our members) identify their core values and how to implement them in daily activities We wanted to encourage our members to accept and embrace change in a rapidly
    Brian J.J. Cole
    Read the full testimonial
  • With the upcoming addition of a Wal-Mart to our small community Roy Provost was the perfect keynote speaker for our event.
    Saugeen Shores Chamber of Commerce
    Read the full testimonial
  • Roy Prevost was one of our featured speakers at ProGreen EXPO 2013. If you are looking for a knowledgeable, dynamic and engaging speaker, I highly recommend Roy Prevost.
    Garden Centers of Colorado
    Read the full testimonial
  • I certainly would recommend you to other Credit Unions and look forward to bringing you back to Wainright.
    Wainright Credit Union
    Read the full testimonial
  • Please allow me to extend my sincerest congratulations for an outstanding keynote address given to the business owners of New Westminster, on the evening of the Celebration of Business Excellence Awards.
    Celebration of Business Excellence Awards for the New Westminster Chamber of Commerce.
    Read the full testimonial
  • Roy delivered a humorous, hard-hitting, emotion packed
    45 minute keynote. The response to Roy’s keynote was a well
    deserved standing ovation.
    Peter Mandryk
    Manager – CFDC Selkirk
    Selkirk MB
  • Roy Prevost delivered a motivational and inspiring speech with intriguing intermittent real life stories to relate customer service tools to actual situations. Roy presented effective and achievable ways of improving customer service and provided exceptional educational value at what was one of the best Small Business Seminars of the year.
    Diana Hambrook, Events Manager, Burnaby Board of Trade
  • Hi Roy, First, let me thank you again for the wonderful job you did today in speaking to our students! Many of them have come to tell me how much they enjoyed and appreciated what you had to say. Your message was, of course, business-relevant, but it had large chunks of wisdom that could be applied to life, in general. I am now forwarding the information you just sent me to our head office and other directors. I’m sure you’ll be hearing from us in the near future.
    Once again, thanks for a wonderful presentation!
    Doug Beveridge, M.Ed
    Director – Sprott Shaw Community College
    New Westminster, B.C.