Through insightful, often humorous presentations, I provide a look into the minds of the corporate retail players and their marketing strategies. I also offer tips on how small retailers can make their businesses more successful without getting into price wars, I reinforce the idea of "providing that extra service", and provide examples of how other small businesses were succeeding by using "outrageous customer service."

My passion for the success of small businesses and desire to share my expertise is evident throughout my seminars and workshops. From the interaction and reaction of the participants who have attended my workshop, I come highly recommended to groups and associations looking for a motivational and informative speaker; a management consultant who is an advocate of small business.

From the interaction and reaction of the participants who have attended my workshops, I feel truly blessed with the ability and talent to communicate a powerful message to group and association members.

Read a testimonial from Cannor Nursery to find out how Roy's seminars and workshops can affect both your bottom line and your team spirit.

Read a testimonial from Buy 'n Fly IGA, in Labrador City, NF, to show how Roy can help you re-invent your Image and Brand here.

The following is a list of workshops that are offered for your business or organization. I can also customize a workshop for your unique needs. Contact me here to discuss a customized workshop that will meet your goals and objectives.

• Retaining and Motivating Employees in Small Business
  Do the words, “I QUIT!”, strike fear in your heart or make your stomach sink? They should - especially if they’re coming from your key employees. They may put it nicely: “I found another opportunity” or “I’ve accepted another offer.” The end result is the same. It puts your business at risk. Protect yourself by taking this 3-hour workshop. Find out more about this workshop here.
  
  
• Networking: A Key Strategy for Small Business
  Join me as I teach both the business owner and his/her employees how to network and attract more valuable customers from the community. Most small business owners have never been taught the art of “Networking”. Find out more about this workshop here.
  
  
• Delivering Outrageous Customer Service
  Learn the basics of good customer service and how to deal with difficult customers. Find out more about this workshop here.
  
  
• Prospering in a Big Box Retail World
  Learn how to not only survive alongside big box retailers, but to prosper. Find out more about this workshop here.
  
  
• Creating Customer Loyalty
  This workshop is a fact-filled intensive seminar/workshop that challenges the smaller business owner to raise their level of "WoW" for their customers and have them become "Customer Evangelists". Find out more about this workshop here.
  
  
• Customer Service Etiquette and the Aboriginal People
  I demystify the customer service etiquette required to serve the Aboriginal people and sets the stage for you to meet the needs of the Aboriginal customer. Find out more about this workshop here.
  
  
• Customer Service and Public Service Employees
  This workshop is for the community that is looking for ways to create a 'Team' Culture among their colleagues as well as a culture of 'Practicing Random Acts of Kindness' with their colleagues and the citizens during this time of cutbacks and challenges. Find out more about this workshop here.
  
  
• Customer Service and Independent Food Stores
  This workshop brings managers and employees together regarding the promotion of their store in the community through outrageous customer service. It empowers employees and also gives them a wake-up call regarding their business and the ever present Big Box competition. Find out more about this workshop here.
  
  
• Basics of Retail Selling
  This intensive workshop seminar will provide your sales people with the tools and techniques that will hone their customer service skills and allow them to confidently enhance their professional skills. Find out more about this workshop here.
  
  
• Youth Retention in a Confident Community
  Youth retention and confident communities are inextricably linked. You cannot have one without the other. During a very successful six-community speaking tour in Saskatchewan, Roy Prevost delivered an inspiring 90-minute keynote entitled “Creating Confident Communities” that set these towns and cities on a new path to reaching out to their youth – and renewing their community vitality. Roy delivers both a 90-minute keynote as well as a day-long workshop. Find out more about this keynote and workshop here.

For more information contact me here.

If you are interested in finding out more about my workshops or in scheduling a presentation, please request a complimentary consultation here.