The Basics of Retail Selling
“As a Customer Service ‘Natural’, Where Do I learn How to Sell?”

Whether you are a seasoned professional or a beginner, the basics of selling remain a constant in the lexicon of every sales person.

The most amazing discovery that I have found in my travels across North America is the lack of formal sales training among sales people.

I was as guilty as most. When I began my selling career many years ago, I received my training mostly by the “hit and miss” routine and because I was lucky enough to love my customers, I succeeded. However, I missed ‘huge sales’ and commissions because I had no idea how to “suggestion” sell or what an “Add-on” actually meant.

In today’s frenzied consumer world, it is unacceptable to leave sales training as a low priority!
This intensive workshop seminar will provide your sales people with the tools and techniques that will hone their customer service skills and allow them to confidently enhance their professional skills. Whether you are a beginner or a pro, all sales professionals require refresher courses and this workshop delivers in spades.

As Zig Ziglar, motivational icon once said, “"People often say that motivation doesn't last. Well, neither does bathing - that's why we recommend it daily."

We recommend sales training yearly!!

Don’t miss out on huge incomes for the sake of a lack of sales knowledge

Workshop Outline
This workshop is designed to provide selling skills to the novice sales person, or, a refresher/reminder to the seasoned professional.

This workshop has 4 phases:

• Phase One - Major Attitude Session
  
  Why do I want to be in sales?
  What is it about sales that I enjoy?
  How do I handle rejection?
  How do I handle an abusive customer?
  What does the term “retail sales” mean to me?
  The 8 attributes of a First Class Sales Pro!
  The 16 Point formula to follow as a First Class Sales Pro
  
  
• Phase Two - The Pre-Sale
  
  15 Point Checklist for a clean and tidy environment
  7 Point Checklist of Personal Grooming (not as obvious as you may think)
  Unseen messages I may be sending to customers
  “You never get a second chance to make a first impression”.
  
  
• Phase Three- The Sale
  
  The Smiling welcome
  How saying “How may I help you?” will kill the sale?
  Suggestion Selling.
  How to ask and listen regarding needs
  Building a knowledge base regarding your Products and Services
  Applying the FAB (Features, Attributes, & Benefits) formula
  ·Empathetically handling objections
  Closing the Sale
  9 different Sales Closes
  
  
• Phase Four- Post Sale
  
  3 Ways to make the most of the closing moments
  The After Sales Service Call
  5 Steps to Choreograph the “After Sale Experience”
  6 Ways to Handle a Difficult or Complaining Customer
  
  
• Wrap up
  Where do I go from here?

For more information contact me here.

If you are interested in finding out more about my workshops or in scheduling a presentation, please request a complimentary consultation here.