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To see what my Canadian clients have to say about my Workshops, Keynotes
and Coaching Services, click on a category from the list below.
Testimonials from American clients are here.
Testimonials - Assorted
Workshops:
- July 26, 2011
"I would like to take this oppurtunity to recommend to anyone, the services
of Roy Prevost as a Business/Motivational Speaker. I had the chance to be on
the dias with him in the spring of this year in Bangkok, Thailand. He spoke
on customer service effectiveness. The audience was engaged. They connected
with his message. He used examples that were real world and not theory. The
presentation was meaningful and entertaining. If you are looking for a message
from a professional that is straight to the point and on target, Roy is your
speaker."
Mark Bateinc
CEO
IGA Inc. (worldwide)
- May 17, 2011
"We held our International Conference in Bangkok, Thailand, where our
business conference's theme was Commit for Results. A key component
of our business is customer service; with Roy's experience in this area,
we were very confident he would be able to communicate the message we
wanted to send to our retail staff. Roy delivered in spades! Many delegates felt
this was the best conference they had attended because of the variety and
value of speakers, and Roy was an integral part of that success."
John MacNichol
Vice President - Merchandising
HY Louie
Burnaby BC
- May 31, 2010
"Althought Peavey Mart has enjoyed a great year despite the
economic downturn, we felt that we needed an attitude change and
some inspiration as we entered 2010. We hired Roy Prevost to
deliver a three hour inspirational event and he delivered in spades!
Roy joined us the day before his talk so he could gauge the attitude
and morale of the group. Then he went about making changes to the
presentation to reflect the mood of the room. He held everyone
spellbound as he delivered his hard-hitting, "stop whining,
you are professionals" presentation.
The response was overwhelmingly positive and many of our employees
remarked how this was exactly what was needed to wake everyone up
and give them a jolt of reality.
We would recommend Roy Prevost to any company who wants to jumpstart
their employees' attitude and remind them of their professionalism."
Brian Dagg
Manager of Store Operations
Peavey Industries Limited
- February 24, 2009
"Roy’s session with our Teams re-energized them and
instilled a sense of pride in doing professional work. There was
a switch that was flipped for many our employees – For the
first time, they saw themselves as impassioned professional sales
people, doing professional work, rather than Garden Centre floor
staff. Comments from the group included “Wow, I can hardly
wait for my next shift, I just want to get out there and connect
with our customers!”
Leanne Johnson, General Manager
Gardenworks, (8 retail locations) Burnaby BC
- January 25, 2009
“Roy Prevost was a speaker at our 2009 Green Industry Conference, held this
past November in Edmonton, Alberta. He presented two sessions for us; the
first was a keynote presentation on Customer Service Activism, and the
second one was Motivating and Retaining Employees.
From an organizer's perspective, we found that Roy offers a large range of
topics to choose from, which enabled us to choose topics applicable to our
audience and market conditions. We also appreciated his professionalism --
in his presentation and in providing up-to-date, relevant, and practical material.
Roy's presentations struck a positive chord with our audiences. Feedback
from our delegates rated Roy as a great speaker. Individual comments that
sum up our experience with Roy as a speaker included:
- Really wonderful speaker and great info
- Was inspirational and funny and had great, practical ideas, and
- Very good information
We would not hesitate to have Roy Prevost back as a speaker at a future
conference.”
Rita Olmscheid, Conference coordinator
Landscape Alberta Nursery Trades Association
Roy's clientelle include:
Regarding
the Workshop: Retaining and Motivating
Employees in Small Business
- November 2006
“Thank you for your dynamic workshop “Retaining and
Motivating Employees”. I was particularly impressed with
your session on “Visioning”. As a small business owner,
it has been a struggle to articulate a vision for the future and
you helped me create that vision.
Now I can go back to my key employees and engage them in being
a participant in “My Big Picture Perspective”
Wayne Coleman - Owner
Priority Appliance
Burnaby BC
Grand Prairie & District Chamber of Commerce (Dec 06)
(.pdf)
-
Community Futures and Chambers of Commerce for the Towns of High
River & Okotoks (Nov 06) (.pdf)
- October 26, 2006
Thank you for your engaging and enlightening presentation of “Retaining
and Motivating Employees”. The feedback that we have been
receiving has been overwhelmingly positive.
If the opportunity arises, we would enjoy learning about the various
demographic groups and how their unique traits have an impact
and can be leveraged by various organizations.
Thanks again. We look forward to a next time.
Lori Camire
Executive Director
CFDC of Alberni-Clayoquot
250-724-1241
-
BC Bottle Depot Association (Nov 06) (.pdf)
- “Roy’s “Retaining & Motivating Employees”
workshop provides a great overview of how to begin the process
of keeping the staff you already have. In this tight labour market,
the concrete tools and ideas are invaluable for any retailer or
other business owner, and they highlight the fact that it is indeed
not all about money. This workshop is a great wake up call for
even those managers who think they’re doing a pretty good
job!”
Trish Jackson - Operations Manager - Retail
BC
- August 29, 2006
" I am happy that someone finally put together a workshop
that gave us some great ideas to retain and motivate our key employees!
I found your session to be informative and practical, and at the
same time, taught me to set higher goals for myself and our organization.
Any small business can adapt your common sense ideas to meet the
challenges of retaining employees. I fully agree with you that
unless I have a vision for my business and communicate that vision
to my employees, they will be tempted to join an organization
that does. I especially appreciate the ideas that you gave us
about motivating the different demographics groups that we see
working for our company."
Thank you again. Sincerely,
Miles Hunter - David Hunter Garden Centers
- August 27, 2006
“Your workshop was fantastic!
I particularly enjoyed the time spent helping all participants
create a “Big Picture” perspective.
As a matter of fact, during this interactive session, I found
myself upgrading my vision 3 times in the workshop while listening
to other business owners create their future.
I can see the value of having a dynamic vision and inviting my
key employees to be participants in that process. I have had one
of the businesses I work with on their marketing, bring all their
key staff to listen to Roy speak about “Outrageous Customer
Service”.
I find that I may have read the books or taken the courses and
have the formal education, but Roy brings it all to life and helps
you apply all of that technical knowledge to real life. I only
wish we had more time to work with the practical applications,
during the workshops.
After I have attended one of these short courses, I feel energized
and ready to apply the information directly to my business techniques.
In fact I find that I apply these techniques to every opportunity
in my life…even my own family! This is the third time I
have attended one of your workshops and I am always impressed
with the content and passion you communicate to the group, Roy.
“Thank you for the reawakening!”
Sincerely, Christine E. Till - Marketing
Manager
BC Furnace Products - Burnaby BC
Regarding the Workshop:
Networking - a Critical Strategy for Small
Business
- 'I wanted to thank you and let you know how well everything
went. The
response to your presentation was tremendous. People were talking
about it
and acting on their new skills throughout the conference. Thanks
again for traveling here and for the excellent presentation.'
Janet Larkman, Executive Director - Western
Valley Development Agency
- '“Mark Victor Hansen has nothing over you.” I love
the way you ran your workshop. Not flowery or clever. We got the
goods, and you were speaking to all of us on our level. Very important!
3 hours did fly by!'
Karen LeMoel, Owner, Bourbon Street Boutique,
Castlegar B.C.
- 'Informative, insightful, positive commentary, very useful information.'
Jeff M., Truro NS
- 'Very refreshing, I truly enjoyed the learning experience.'
Ray M, Truro NS
- 'Down to earth, common sense, very well presented, and moved
along well.'
Greg T, Kentville NS
- 'Excellent ideas for networking. Found the worksheet of the
“Elevator Speech” very useful.'
Alannah P, Halifax NS
- 'Very informative, and well presented!!'
Durline M, Annapolis Royal NS
- 'Speaker very upbeat – knowledgeable – many very
practical ideas around networking.'
Barry B, Dartmouth NS
- 'I found this workshop to be very informative. I never realized
ow easy it was to network.'
Brad T, Cambridge NS
- 'Giving the participants the opportunity to practice in the
workshop was priceless.'
Megan M, Digby NS
Regarding
the Workshop: Delivering Outrageous
Customer Service
There are many more testimonials about this workshop listed
at the top of this page in the "Assorted Workshops" category.
- February 24, 2009
"Roy’s session with our Teams re-energized them and
instilled a sense of pride in doing professional work. There was
a switch that was flipped for many our employees – For the
first time, they saw themselves as impassioned professional sales
people, doing professional work, rather than Garden Centre floor
staff. Comments from the group included “Wow, I can hardly
wait for my next shift, I just want to get out there and connect
with our customers!”
Leanne Johnson, General Manager
Gardenworks, (8 retail locations) Burnaby BC
- Nov. 11, 2008
“Thank you again for an informative, motivating, and not
least, entertaining evening. All of our staff enjoyed your presentation
and feel they learned something relevant to their position/experience.
The timing was great as we move into our busy xmas season –
we will look forward to your updates on customer service!”
Carol & Bill Ormiston / Parksville
Home Hardware
Parksville BC
- Cannor
Nursery (Feb. 07)(.pdf)
 Read
a testimonial from Buy 'n Fly IGA, in
Labrador City, NF, to show how Roy can help you re-invent
your Image and Brand here.
- BC
Furnace Service (June 06)(.pdf)
- Bowen
Island Chamber of Commerce (Feb 06) (.pdf)
- New
Westminster Chamber of Commerce (Dec, 2005) (.pdf)
- Kamloops
Central Business Improvement Area (May, 2005) (.pdf)
- Campbelton
Chamber of Commerce (Apr, 2005) (.pdf)
- Drumheller
Economic Delvelopment & Tourism (Nov, 2005) (.pdf)
- (Jan 07) Roy was the icing that finished a strategic review
process our firm engaged in this fall. Throughout the fall the
firm involved the whole team in a strategic assessment of our
services and operations, as a result three needs areas were identified:
enhanced customer service, enhanced communications and improved
utilization. Roy was able to hit the nail on the head with his
straight shooter approach and helped us discuss barriers to implementation.
At the end of our half day session we came away with more appreciation
for each other and a list of action items. We help client’s
with teaming and strategic planning but as with many businesses
find it difficult to be objective within our own organization.
Roy’s half day session helped us, help ourselves. The day
was meaningful, entertaining and results oriented.
We would highly recommend Roy as a facilitator for organizations
who require team building or customer service booster session.
Many Thanks
Team Mason/Dean Mason and Co.
Chartered Accountants, Prince George, BC
- Hello Roy,
I am sure you meet hundreds of people throughout your course of
seminars but you held a seminar in Terrace, B.C. and I had spoke
with you briefly while there.
I have to say that I've been to a few seminars that seemed more
like rah, rah sessions but I took alot from your seminar in the
fact of not just seeing what the client wants but the fact of
how I present myself to my clients is showing to be a large part
of my success. Truth, honesty and really understanding what they
want and need in real estate is working for me. I have also learned
to manage my time better in the sense of having a true calendar
and sticking with it. I find that if I don't seem desperate to
get business, clients seem to look at me more in a professional
manner.
I thank you for your excellent information that I took from your
seminar and I only see good things in my future!!!
I have 8 sales completing in the next month, 5 new listings in
the last 2 weeks and more to work on. Yes life is good. But I
do have to remember the roots of where I started in that when
business is good, there is still ways of drumming up business
to make sure the "bad" times are not depressing.
I hope things are well with you and I look forward to another
seminar if you come back this way.
Bye for now and have a great day!!
Sincerely,
Shannon McAllister
Royal LePage Terrace
- October 31st ,2005
" On October 27th, 2005, we, at the North Red CFDC and our
gracious sponsors engaged Roy Prevost to deliver 2 presentations
to our business community.
The first event was a 2+ hour workshop in the afternoon to 50
of our local business owners and employees entitled “Delivering
Outrageous Customer Service”. It was a fact filled, action
oriented seminar that all the participants found to be practical
and very useful. As one of the business owners indicated, “The
time flew by, and I wish it could have been longer”.
The second event was our annual Business Achievement Awards Dinner.
Roy delivered a humorous, hard hitting, emotion filled 45 minute
keynote. The response to Roy’s keynote entitled “Customer
Service Activism” was a well
deserved standing ovation.
We were thrilled with Roy’s excellent presentations, and
we would highly recommend Roy as both a workshop facilitator and
keynote speaker to any group who require a strong passionate message
of hope and confidence!"
Sincerely
Peter Mandryk
Manager
North Red CFDC
Regarding
the Workshop: Prospering in a Big Box
Retail World
There are also many more testimonials about this workshop listed
at the top of this page in the "Assorted Workshops" category.
- Thank
you from the Sussex
Downtown Business Association (May 06) (.pdf)
- “Many facilitators say they will deliver a solid quality
seminar program, however very few really do. Roy Prevost and his
seminar on how to compete with the "big box" stores
really is value for money. In a completely different approach
the onus is put on the retail merchant to increase their service
to the customer rather than trying to promote product. Responsibility
for ensuring customer satisfaction is certainly the preferred
technique when competing against big box stores and their price
incentives. Only by attending this seminar can you really begin
to appreciate the value of the customer and what that relationship
means. Thinking just a bit differently will enhance business opportunities
and in the 800 lb Gorilla seminar you can learn how to do that.
If you and your staff attend only one seminar this one is a must.”
Have a great day
Patrick Lindsay, General Manager
CFDC Nicola Valley
Ph 250 378 3923 Fax 250 378 3924
- Bowen
Island Chamber of Commerce (Feb 06) (.pdf)
- CFDC
of Middlesex County (Jan 06) (.pdf)
- The
Camrose Booster (Oct, 2005) (.pdf)
- Strathroy
& Dist. Chamber of Commerce (Oct, 2005) (.pdf)
- Edson
& District Chamber of Commerce (2005) (.pdf)
Regarding the Workshop:
Creating Customer Loyalty
Regarding the Workshop:
Customer Service Etiquette and the Aboriginal
Peoples
Regarding the Workshop:
Customer Service and Public Service Employees
- March, 2009
"Roy did a terrific job at provoking our staff to think creatively.
It was an inspiration to hear his motivating stories. He has given
our organization direction to help us achieve our goals."
Jill Lawlor, Area Recreation Manager -
Port Coquitlam Parks & Recreation Department
- Town
Of Sylvan Lake Alberta - A Town For All Seasons Sept 2008
- Vancouver
Board of Parks & Recreation Jan. 16, 2008
- Tillsonburg
District Chamber of Commerce Nov. 23, 2007
- 'Your hard-hitting attitude session was exactly what was needed
to create awareness among our employees and, as a matter of fact,
it 'woke them up!'
Alberto S. DeFao Phd. Law
Chief Administrative Officer
City of Williams Lake, B.C. Canada
- Alberto
DeFao Testimonial (.pdf)
- Cariboo
Regional (.pdf)
Regarding
the Workshop: Customer Service and
the Independent Food Stores
- Read
a testimonial from Buy 'n Fly IGA, in
Labrador City, NF, to show how Roy can help you re-invent
your Image and Brand here.
- "Meeting planners will find Roy a gem to work with! He
walks the talk of
customer service. Roy provided customized goods to the audience,
on time,
and in a sensitive and informed manner. He treated CHFA members
as his
valued customers. They laughed, learned and took away concrete
useable
information. That's a successful session!"
Susan Bergman
Manager, Membership & Educational Services
Canadian Health Food Association
- "With the launch of our new fiscal year, we at the Wetaskiwin
Co-op, had set very ambitious goals for the upcoming year.
In order to hit the road running, we hired Roy Prevost to help
us elevate the levels of customer service in our numerous departments.
Roy’s workshop focused on:
- Our professionalism as service providers
- Our value in the community
- Our value to our employees
- And much more.
Roy facilitated breakout sessions for each department, and helped
managers and employees brainstorm new customer service ideas on
how to enhance the “customer experience”. These sessions
had a very positive side effect, in that employees who normally
do not associate together, were able to bond together, thus creating
higher levels of morale at the Wetaskiwin Co-op.
And finally, as managers, we came away with a cook’s list
of action steps that we could begin to implement immediately.
These action steps allowed us to move quickly with our employees
to demonstrate that we can “walk the talk”.
We highly recommend Roy Prevost to any company who would like
to take their customer service to the next level."
Sincerely
Bert Horvey
General Manager
Wetaskiwin Co-op
- Canadian
Health Food Association (May 2006)
"Roy’s session received the highest approval rating
from all attendees both in terms
of content and Roy’s presentation skills." Read the
full testimonial here.
- Heritage
Co-op (Jan 2006)
"Roy's hard hitting attitude sessions will help us in our
efforts to compete in a very competitive retail environment. If
you need to educate or re-educate your employees on the fundamentals
and importance of excellent customer service then I would recommend
Roy Prevost." Read the full testimonial here.
- Winkler/Morden
Co-op (Oct 2004)
- Rocky
Mountain House Co-op (June 2005)
- Olds
Co-op (March 2004)
- Winkler
Consumers Co-op (Sept 2004)
Regarding the Keynote:
Customer Service Activism
- Saugeen
Shores Chamber of Commerce (May 06)(.pdf)
- Wainright
Credit Union (Jan. 06)(.pdf)
- Celebration
of Business Excellence Awards for the New Westminster Chamber
of Commerce, November 2005 (.pdf)
- Selkirk
Manitoba, October 2005 (.pdf)
- June 22, 2006
“Roy Prevost delivered a motivational and inspiring speech
with intriguing intermittent real life stories to relate customer
service tools to actual situations. Roy presented effective and
achievable ways of improving customer service and provided exceptional
educational value at what was one of the best Small Business Seminars
of the year.”
Diana Hambrook, Events Manager, Burnaby
Board of Trade
- December 7th , 2005
"Hi Roy, First, let me thank you again for the wonderful
job you did today in speaking to our students! Many of them have
come to tell me how much they enjoyed and appreciated what you
had to say. Your message was, of course, business-relevant, but
it had large chunks of wisdom that could be applied to life, in
general. I am now forwarding the information you just sent me
to our head office and other directors. I'm sure you'll be hearing
from us in the near future.
Once again, thanks for a wonderful presentation!"
Doug Beveridge, M.Ed
Director
Sprott Shaw Community College
New Westminster, B.C.
Regarding
Group Coaching
- “We have been a group coaching client of Roy’s for
the past 18 months. He has been instrumental in helping us reach
our business goals and we would highly recommend his services
to anyone who is in need of coaching and mentoring”.
Gerry Parker
Owner
Big O Tire
Prince George BC
- "By focusing on the positive aspects of my business Roy
has instilled such confidence in me that goals I dared to utter
out loud a mere 8 months ago have been realized. His tremendous
inspiration, sound solutions, and total committment to my success
has expanded a new sense of awareness in me that is empowering."
Karen LeMoel
Bourbon Street Boutique
Castlegar BC
- "I've never seen an hour go by so fast and seem like it
was only
15 minutes and accomplish so much. Everyones input gave me a challenge
to accomplish over the next month and I know our business will
be better because of the information gained. Thanks for giving
me this insight! Look forward to talking with you and the others
next month."
Peter C.
Woodstock NB
Regarding
Roy's One-to-one Coaching
-
"What an incredible opportunity to meet THE expert of
Marketing and Small Business.
It was great to get such amazing positive feedback on my Marketing
strategies and Marketing pieces.
The one hour brainstorming was short, but very inspiring.
Roy you gave me confidence and encouragement to reach for the
sky.
Your knowledge and strategies are extremely valuable to any
business.
Thanks Roy and I hope we will have the opportunity to meet again."
Alexandra Ross
Personal Office Wizard
Certified Professional Organizer
Serving Vancouver, Squamish, Whistler, and Pemberton
- "Recently I was fortunate to spend some time discussing
my small
business' marketing issues with Roy Prevost. His insight and
suggestions have helped me and my company refine our marketing
strategy
as well as provide direction in our promotional strategy. Very
positive
experience! I look forward to following up with Roy in the next
couple
of months with our results."
Sincerely,
Ann Marie
Eleni Floral Design & Decor
tel 604.902.0775
www.elenifloral.com
- "Just wanted to pass on the unexpected and amazing reaction
we received to
following one of your sale suggestions. We are a small business
and have
little money, staff or energy to wine and dine our accounts like
some of
our "Big Boy Competitors. Last week I dropped off a dozen
donuts to three
different prospective accounts, and today we have three new accounts."
Jeanette and Donna,
Copy Works Design & Gifts
Medicine Hat, Alberta
Read the full testimonial here.
- "Mr.
Prevost brings to our clients the perfect mix of real world expertise
and proven advice, which is always tailored to the particular
needs of the client."
Jeff Dawson, General Manager
CFDC Howe Sound (May 2004)
Read the full testimonial here.
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