Please peruse this archive of testimonials about my Workshops, Keynotes and Coaching Services. Click on a link to go to that category of testimonial. The testimonials on this page and the links below refer to workshops in the USA. Click here to read testimonials for workshops in the USA.

• Assorted Workshops
• Workshop: Retaining and Motivating Employees in Small Business
• Workshop: Networking - a Critical Strategy for Small Business
• Workshop: Delivering Outrageous Customer Service
• Workshop: Prospering in a Big Box Retail World
• Workshop: Creating Customer Loyalty
• Workshop: Customer Service Etiquette and the Aboriginal Peoples
• Workshop: Customer Service and Public Service Employees
• Workshop: Customer Service and the Independent Food Stores
• Keynote: Customer Service Activism
• Group Coaching
• One-to-one Coaching

• Brian Jones
  Salers Association of Canada
  Carstairs Alberta
  June 7, 2008
  “Thank you for the fine presentation. The meetings became more positive and
  focused. We not only filled the boards but actually had to hold elections as
  more candidates than vacancies. We got both old and new directors. Kathy also
  got help to get things done. Challenge now is to keep positive momentum going.
  Our National Sale in November which had been cancelled from lack of interest
  was not only restarted on Sunday but we actually got a committee organized and
  most detals worked out. One comment I heard was it really didn't matter if it
  made money it is to be viewed as advertizing/marketing for 2009 for the breed
  and for the individuals sprogram. How refreashing and a good start for long
  term. We also organized committees to gather worthwhile information to position
  the breed in the new world and will offer courses to get people up to speed.
  This can only help people improve bottom line and the bottom line for the
  Association.”
  Again thank you for a great presentation and a much needed wake up call!
  
• June 22, 2006
  “Roy Prevost delivered a motivational and inspiring speech with intriguing intermittent real life stories to relate customer service tools to actual situations. Roy presented effective and achievable ways of improving customer service and provided exceptional educational value at what was one of the best Small Business Seminars of the year.”
  Diana Hambrook, Events Manager, Burnaby Board of Trade
  
  
• "I attended the workshop that you delivered for Tourism Kelowna at the Ramada breakfast on May 13th, 2005. The workshop was excellent and, looking back on your presentation, to me the most positive aspects and the things that stuck in my mind were the examples of Service Quality that you gave. Our group of 16 are volunteers at the Kelowna Airport and our sole purpose in life is to serve the travelling public, your presentation gave me ideas on how to exceed the expectations of our group."
  Thanks Roy
  Ken Dewerson
  
  
• "Meeting planners will find Roy a gem to work with! He walks the talk of
  customer service. Roy provided customized goods to the audience, on time,
  and in a sensitive and informed manner. He treated CHFA members as his
  valued customers. They laughed, learned and took away concrete useable
  information. That's a successful session!"
  Susan Bergman
  Manager, Membership & Educational Services
  Canadian Health Food Association
  
  
• "Roy rose to the top of a memorable day with his energizing, thought provoking, do-able approach to surviving and thriving in the changing face of Canadian retail. Small, home-grown retailers left the session with a clear idea of how to position when competing with the big box stores, and even those outside of the retail sector were pumped by the ever-critical customer service and differentiation messages."
  Jan L. Fisher, MBA, APR
  Executive Director, 2002 Alberta Chambers of Commerce Annual Conference
  
  
• 'Inspirational, entertaining, enlightening, positive and creative.'
  Rick McRae,
  McRaes "Since 1875" - 192 Water St., Campbellton, N.B.
  
  
• 'Roy's communication skills, enthusiasm, and humour kept everyone spellbound.'
  W.F Elliott, General Manager, Medicine Hat Mall
  
  
• "Thank you for the exceptional workshop you provided to our retail members. I was most impressed with the quality and depth of the material, its relevance to our audience, and your presentation and speaking skills."
  Diane J. Brisebois, President & CEO, Retail Council of Canada, Toronto, Ontario
  
  
• Community Futures and Chambers of Commerce for the Towns of High River & Okotoks (Nov 06) (.pdf)
  
  Abbotsford Chamber of Commerce (.pdf)
  
  
• Airdrie Chamber of Commerce (.pdf)
  
  
• Amherst BDC (.pdf)
  
  
• Bowen Island Chamber of Commerce (Feb 06) (.pdf)
  
  
• Brandon Chamber of Commerce (.pdf)
  
  
• Burnaby Board of Trade (.pdf)
  
  
• The Camrose Booster (Oct. 2005) (.pdf)
  
  
• Campbellton Regional Chamber of Commerce (.pdf)
  
  
• CanWest Hort Show (.pdf) (Nov. 2005)
  
  
• City of Fort Saskatchewan (.pdf)
  
  
• Cobourg & District Chamber of Commerce (.pdf)
  
  
• Comox Valley Chamber of Commerce (.pdf)
  
  
• Dawson Creek Chamber of Commerce (.pdf)
  
  
• Downtown Timmins Business Association (.pdf)
  
  
• Downtown Timmins Business Association (second workshop) (.pdf)
  
  
• Downtown Winnipeg BIZ (.pdf)
  
  
• Downtown Woodstock BIA (.pdf)
  
  
• Downtown Sudbury (.pdf)
  
  
• Drayton Valley & District Chamber of Commerce (.pdf)
  
  
• Drumheller Regional Chamber of Development & Tourism (.pdf)
  
  
• Eastern Kings Chamber of Commerce (.pdf)
  
  
• Flin Flon Community Learning Network (.pdf)
  
  
• Fort St. John Chamber of Commerce (.pdf)
  
  
• Frum Development Group (.pdf)
  
  
• Home Hardware Stores (.pdf)
  
  
• Kenora And District Chamber of Commerce (.pdf)
  
  
• Labrador West Chamber of Commerce (.pdf)
  
  
• Marpole Business Association (.pdf)
  
  
• Medicine Hat & District Chamber of Commerce (.pdf)
  
  
• CFDC of Middlesex County (Jan 06) (.pdf)
  
  
• Mushkegow reference letter (.pdf)
  
  
• North Simcoe CFDC Midland (.pdf)
  
  
• Northern BC Tourism Association (.pdf)
  
  
• Ontario Marine Operators Association (.pdf)
  
  
• Provost Economic Development (.pdf)
  
  
• Qualicum Beach Chamber of Commerce (.pdf)
  
  
• Rainy River (.pdf)
  
  
• Red Deer Chamber of Commerce (.pdf)
  
  
• Retail Council of Canada (.pdf)
  
  
• Shuswap Chamber of Commerce (.pdf)
  
  
• Smithers & District Chamber of Commerce (.pdf)
  
  
• South Granville Business Improvement Association (.pdf)
  
  
• South Shore Opportunity (.pdf)
  
  
• Trail & District Chamber of Commerce (.pdf)
  
  
• Trenval BDC (.pdf)
  
  
• Vancouver Island Tourism Association (.pdf)
  
  
• Downtown Vernon Association (.pdf)
  
  
• Weyburn Chamber of Commerce (.pdf)
  
  
• Wetaskiwin Co-op (.pdf) (Nov. 2005)
  
  
• Winkler & District CO-OP (.pdf)
  
  
• Winkler & District Chamber of Commerce (.pdf)
  
  
• Workshop Participants - their comments (.pdf)

• November 2006
  “Thank you for your dynamic workshop “Retaining and Motivating Employees”. I was particularly impressed with your session on “Visioning”. As a small business owner, it has been a struggle to articulate a vision for the future and you helped me create that vision.
  Now I can go back to my key employees and engage them in being a participant in “My Big Picture Perspective”
  Wayne Coleman - Owner
  Priority Appliance
  Burnaby BC
  
  
• Grand Prairie & District Chamber of Commerce (Dec 06) (.pdf)
  
  
  
• Community Futures and Chambers of Commerce for the Towns of High River & Okotoks (Nov 06) (.pdf)
  
  
• October 26, 2006
  Thank you for your engaging and enlightening presentation of “Retaining and Motivating Employees”. The feedback that we have been receiving has been overwhelmingly positive.
  If the opportunity arises, we would enjoy learning about the various demographic groups and how their unique traits have an impact and can be leveraged by various organizations.
  Thanks again. We look forward to a next time.
  Lori Camire
  Executive Director
  CFDC of Alberni-Clayoquot
  250-724-1241
  
  
• BC Bottle Depot Association (Nov 06) (.pdf)
  
  
• “Roy’s “Retaining & Motivating Employees” workshop provides a great overview of how to begin the process of keeping the staff you already have. In this tight labour market, the concrete tools and ideas are invaluable for any retailer or other business owner, and they highlight the fact that it is indeed not all about money. This workshop is a great wake up call for even those managers who think they’re doing a pretty good job!”
  Trish Jackson - Operations Manager - Retail BC
  
  
  
• August 29, 2006
  " I am happy that someone finally put together a workshop that gave us some great ideas to retain and motivate our key employees! I found your session to be informative and practical, and at the same time, taught me to set higher goals for myself and our organization. Any small business can adapt your common sense ideas to meet the challenges of retaining employees. I fully agree with you that unless I have a vision for my business and communicate that vision to my employees, they will be tempted to join an organization that does. I especially appreciate the ideas that you gave us about motivating the different demographics groups that we see working for our company."
  Thank you again. Sincerely,
  Miles Hunter - David Hunter Garden Centers
  
  
  
• August 27, 2006
  “Your workshop was fantastic!
  I particularly enjoyed the time spent helping all participants create a “Big Picture” perspective.
  As a matter of fact, during this interactive session, I found myself upgrading my vision 3 times in the workshop while listening to other business owners create their future.
  I can see the value of having a dynamic vision and inviting my key employees to be participants in that process. I have had one of the businesses I work with on their marketing, bring all their key staff to listen to Roy speak about “Outrageous Customer Service”.
  I find that I may have read the books or taken the courses and have the formal education, but Roy brings it all to life and helps you apply all of that technical knowledge to real life. I only wish we had more time to work with the practical applications, during the workshops.
  After I have attended one of these short courses, I feel energized and ready to apply the information directly to my business techniques. In fact I find that I apply these techniques to every opportunity in my life…even my own family! This is the third time I have attended one of your workshops and I am always impressed with the content and passion you communicate to the group, Roy. “Thank you for the reawakening!”
  Sincerely, Christine E. Till - Marketing Manager
  BC Furnace Products - Burnaby BC

• 'I wanted to thank you and let you know how well everything went. The
  response to your presentation was tremendous. People were talking about it
  and acting on their new skills throughout the conference. Thanks again for traveling here and for the excellent presentation.'
  Janet Larkman, Executive Director - Western Valley Development Agency
  
  
• '“Mark Victor Hansen has nothing over you.” I love the way you ran your workshop. Not flowery or clever. We got the goods, and you were speaking to all of us on our level. Very important! 3 hours did fly by!'
  Karen LeMoel, Owner, Bourbon Street Boutique, Castlegar B.C.
  
  
• 'Informative, insightful, positive commentary, very useful information.'
  Jeff M., Truro NS
  
  
• 'Very refreshing, I truly enjoyed the learning experience.'
  Ray M, Truro NS
  
  
• 'Down to earth, common sense, very well presented, and moved along well.'
  Greg T, Kentville NS
  
  
• 'Excellent ideas for networking. Found the worksheet of the “Elevator Speech” very useful.'
  Alannah P, Halifax NS
  
  
• 'Very informative, and well presented!!'
  Durline M, Annapolis Royal NS
  
  
• 'Speaker very upbeat – knowledgeable – many very practical ideas around networking.'
  Barry B, Dartmouth NS
  
  
• 'I found this workshop to be very informative. I never realized ow easy it was to network.'
  Brad T, Cambridge NS
  
  
• 'Giving the participants the opportunity to practice in the workshop was priceless.'
  Megan M, Digby NS

Regarding the Workshop: Delivering Outrageous Customer Service
There are many more testimonials about this workshop listed at the top of this page in the "Assorted Workshops" category.

• Cannor Nursery (Feb. 07)(.pdf)
  
  
• Read a testimonial from Buy 'n Fly IGA, in Labrador City, NF, to show how Roy can help you re-invent your Image and Brand here.
  
  
• BC Furnace Service (June 06)(.pdf)
  
  
• Bowen Island Chamber of Commerce (Feb 06) (.pdf)
  
  
• New Westminster Chamber of Commerce (Dec, 2005) (.pdf)
  
  
• Kamloops Central Business Improvement Area (May, 2005) (.pdf)
  
  
• Campbelton Chamber of Commerce (Apr, 2005) (.pdf)
  
  
• Drumheller Economic Delvelopment & Tourism (Nov, 2005) (.pdf)
  
  
• (Jan 07) Roy was the icing that finished a strategic review process our firm engaged in this fall. Throughout the fall the firm involved the whole team in a strategic assessment of our services and operations, as a result three needs areas were identified: enhanced customer service, enhanced communications and improved utilization. Roy was able to hit the nail on the head with his straight shooter approach and helped us discuss barriers to implementation. At the end of our half day session we came away with more appreciation for each other and a list of action items. We help client’s with teaming and strategic planning but as with many businesses find it difficult to be objective within our own organization. Roy’s half day session helped us, help ourselves. The day was meaningful, entertaining and results oriented.
  We would highly recommend Roy as a facilitator for organizations who require team building or customer service booster session.
  Many Thanks
  Team Mason/Dean Mason and Co.
  Chartered Accountants, Prince George, BC
  
  
• Hello Roy,
  I am sure you meet hundreds of people throughout your course of seminars but you held a seminar in Terrace, B.C. and I had spoke with you briefly while there.
  I have to say that I've been to a few seminars that seemed more like rah, rah sessions but I took alot from your seminar in the fact of not just seeing what the client wants but the fact of how I present myself to my clients is showing to be a large part of my success. Truth, honesty and really understanding what they want and need in real estate is working for me. I have also learned to manage my time better in the sense of having a true calendar and sticking with it. I find that if I don't seem desperate to get business, clients seem to look at me more in a professional manner.
  I thank you for your excellent information that I took from your seminar and I only see good things in my future!!!
  I have 8 sales completing in the next month, 5 new listings in the last 2 weeks and more to work on. Yes life is good. But I do have to remember the roots of where I started in that when business is good, there is still ways of drumming up business to make sure the "bad" times are not depressing.
  I hope things are well with you and I look forward to another seminar if you come back this way.
  Bye for now and have a great day!!
  Sincerely,
  Shannon McAllister
  Royal LePage Terrace
  
  
• October 31st ,2005
  " On October 27th, 2005, we, at the North Red CFDC and our gracious sponsors engaged Roy Prevost to deliver 2 presentations to our business community.
  The first event was a 2+ hour workshop in the afternoon to 50 of our local business owners and employees entitled “Delivering Outrageous Customer Service”. It was a fact filled, action oriented seminar that all the participants found to be practical and very useful. As one of the business owners indicated, “The time flew by, and I wish it could have been longer”.
  The second event was our annual Business Achievement Awards Dinner. Roy delivered a humorous, hard hitting, emotion filled 45 minute keynote. The response to Roy’s keynote entitled “Customer Service Activism” was a well deserved standing ovation.
  We were thrilled with Roy’s excellent presentations, and we would highly recommend Roy as both a workshop facilitator and keynote speaker to any group who require a strong passionate message of hope and confidence!"
  Sincerely
  Peter Mandryk
  Manager
  North Red CFDC

• Thank you from the Sussex Downtown Business Association (May 06) (.pdf)
  
  
• “Many facilitators say they will deliver a solid quality seminar program, however very few really do. Roy Prevost and his seminar on how to compete with the "big box" stores really is value for money. In a completely different approach the onus is put on the retail merchant to increase their service to the customer rather than trying to promote product. Responsibility for ensuring customer satisfaction is certainly the preferred technique when competing against big box stores and their price incentives. Only by attending this seminar can you really begin to appreciate the value of the customer and what that relationship means. Thinking just a bit differently will enhance business opportunities and in the 800 lb Gorilla seminar you can learn how to do that. If you and your staff attend only one seminar this one is a must.”
  Have a great day
  Patrick Lindsay, General Manager
  CFDC Nicola Valley
  Ph 250 378 3923 Fax 250 378 3924
  
  
• Bowen Island Chamber of Commerce (Feb 06) (.pdf)
  
  
• CFDC of Middlesex County (Jan 06) (.pdf)
  
  
• The Camrose Booster (Oct, 2005) (.pdf)
  
  
• Strathroy & Dist. Chamber of Commerce (Oct, 2005) (.pdf)
  
  
• Edson & District Chamber of Commerce (2005) (.pdf)

• Trail Seminar (.pdf)
  
  
• Retail Council of Canada (.pdf)
  
  
• Shuswap Chamber of Commerce (.pdf)
  
  
• Abbotsford Chamber of Commerce (.pdf)
  
  
• Downtown Vernon Association (.pdf)
  
  
• Downtown Winnipeg BIZ (.pdf)
  
  
• South Granville Business Improvement Association (.pdf)
  
  
• South Shore Opportunity (.pdf)
  

• Mushkegow reference letter (.pdf)
  
  
• Downtown Timmins Business Association (second workshop) (.pdf)
  
  
• Workforce 2000 (.pdf)

Regarding the Workshop: Customer Service and Public Service Employees

• Vancouver Board of Parks & Recreation Jan. 16, 2008
  
  
• Tillsonburg District Chamber of Commerce Nov. 23, 2007
  
  
• 'Your hard-hitting attitude session was exactly what was needed to create awareness among our employees and, as a matter of fact, it 'woke them up!'
  Alberto S. DeFao Phd. Law
  Chief Administrative Officer
  City of Williams Lake, B.C. Canada
  
  
• Alberto DeFao Testimonial (.pdf)
  
  
• Cariboo Regional (.pdf)
  

Regarding the Workshop: Customer Service and the Independent Food Stores

• Read a testimonial from Buy 'n Fly IGA, in Labrador City, NF, to show how Roy can help you re-invent your Image and Brand here.
  
  
  
• "Meeting planners will find Roy a gem to work with! He walks the talk of
  customer service. Roy provided customized goods to the audience, on time,
  and in a sensitive and informed manner. He treated CHFA members as his
  valued customers. They laughed, learned and took away concrete useable
  information. That's a successful session!"
  Susan Bergman
  Manager, Membership & Educational Services
  Canadian Health Food Association
  
  
• "With the launch of our new fiscal year, we at the Wetaskiwin Co-op, had set very ambitious goals for the upcoming year.
  In order to hit the road running, we hired Roy Prevost to help us elevate the levels of customer service in our numerous departments.
  Roy’s workshop focused on:
  
  • Our professionalism as service providers
  • Our value in the community
  • Our value to our employees
  • And much more.

Roy facilitated breakout sessions for each department, and helped managers and employees brainstorm new customer service ideas on how to enhance the “customer experience”. These sessions had a very positive side effect, in that employees who normally do not associate together, were able to bond together, thus creating higher levels of morale at the Wetaskiwin Co-op.
And finally, as managers, we came away with a cook’s list of action steps that we could begin to implement immediately. These action steps allowed us to move quickly with our employees to demonstrate that we can “walk the talk”.
We highly recommend Roy Prevost to any company who would like to take their customer service to the next level."
Sincerely
Bert Horvey
General Manager
Wetaskiwin Co-op

• Canadian Health Food Association (May 2006)
  "Roy’s session received the highest approval rating from all attendees both in terms
  of content and Roy’s presentation skills." Read the full testimonial here.
  
  
• Heritage Co-op (Jan 2006)
  "Roy's hard hitting attitude sessions will help us in our efforts to compete in a very competitive retail environment. If you need to educate or re-educate your employees on the fundamentals and importance of excellent customer service then I would recommend Roy Prevost." Read the full testimonial here.
  
  
• Winkler/Morden Co-op (Oct 2004)
  
  
• Rocky Mountain House Co-op (June 2005)
  
  
• Olds Co-op (March 2004)
  
  
• Winkler Consumers Co-op (Sept 2004)

Regarding the Keynote: Customer Service Activism

• Saugeen Shores Chamber of Commerce (May 06)(.pdf)
  
  
• Wainright Credit Union (Jan. 06)(.pdf)
  
  
• Celebration of Business Excellence Awards for the New Westminster Chamber of Commerce, November 2005 (.pdf)
  
  
• Selkirk Manitoba, October 2005 (.pdf)
  
  
• June 22, 2006
  “Roy Prevost delivered a motivational and inspiring speech with intriguing intermittent real life stories to relate customer service tools to actual situations. Roy presented effective and achievable ways of improving customer service and provided exceptional educational value at what was one of the best Small Business Seminars of the year.”
  Diana Hambrook, Events Manager, Burnaby Board of Trade
  
  
• December 7th , 2005
  "Hi Roy, First, let me thank you again for the wonderful job you did today in speaking to our students! Many of them have come to tell me how much they enjoyed and appreciated what you had to say. Your message was, of course, business-relevant, but it had large chunks of wisdom that could be applied to life, in general. I am now forwarding the information you just sent me to our head office and other directors. I'm sure you'll be hearing from us in the near future.
  Once again, thanks for a wonderful presentation!"
  Doug Beveridge, M.Ed
  Director
  Sprott Shaw Community College
  New Westminster, B.C.

Regarding Group Coaching

• “We have been a group coaching client of Roy’s for the past 18 months. He has been instrumental in helping us reach our business goals and we would highly recommend his services to anyone who is in need of coaching and mentoring”.
  Gerry Parker
  Owner
  Big O Tire
  Prince George BC
  
  
• "By focusing on the positive aspects of my business Roy has instilled such confidence in me that goals I dared to utter out loud a mere 8 months ago have been realized. His tremendous inspiration, sound solutions, and total committment to my success has expanded a new sense of awareness in me that is empowering."
  Karen LeMoel
  Bourbon Street Boutique
  Castlegar BC
  
  
• "I've never seen an hour go by so fast and seem like it was only
  15 minutes and accomplish so much. Everyones input gave me a challenge to accomplish over the next month and I know our business will be better because of the information gained. Thanks for giving me this insight! Look forward to talking with you and the others next month."
  Peter C.
  Woodstock NB

Regarding Roy's One-to-one Coaching

• "What an incredible opportunity to meet THE expert of Marketing and Small Business.
  It was great to get such amazing positive feedback on my Marketing strategies and Marketing pieces.
  The one hour brainstorming was short, but very inspiring.
  Roy you gave me confidence and encouragement to reach for the sky.
  Your knowledge and strategies are extremely valuable to any business.
  Thanks Roy and I hope we will have the opportunity to meet again."
  Alexandra Ross
  Personal Office Wizard
  Certified Professional Organizer
  Serving Vancouver, Squamish, Whistler, and Pemberton
  
  

• "Recently I was fortunate to spend some time discussing my small
  business' marketing issues with Roy Prevost. His insight and
  suggestions have helped me and my company refine our marketing strategy
  as well as provide direction in our promotional strategy. Very positive
  experience! I look forward to following up with Roy in the next couple
  of months with our results."
  Sincerely,
  Ann Marie
  Eleni Floral Design & Decor
  tel 604.902.0775
  www.elenifloral.com
  
  
• "Just wanted to pass on the unexpected and amazing reaction we received to
  following one of your sale suggestions. We are a small business and have
  little money, staff or energy to wine and dine our accounts like some of
  our "Big Boy Competitors. Last week I dropped off a dozen donuts to three
  different prospective accounts, and today we have three new accounts."
  Jeanette and Donna,
  Copy Works Design & Gifts
  Medicine Hat, Alberta
  Read the full testimonial here.
  
  
• "Mr. Prevost brings to our clients the perfect mix of real world expertise and proven advice, which is always tailored to the particular needs of the client."
  Jeff Dawson, General Manager
  CFDC Howe Sound (May 2004)
  Read the full testimonial here.