 |
|
 |
Please read the following articles
and interviews with Roy Prevost.
 Prevost
encourages business owners to stay positive
Tim DenOudsten, Didsbury Review
February 24, 2009
...Instead of allowing themselves to dwell on the negatives
of the current economy, small business owners should look
for positive aspects and try to remain upbeat, the Burnaby,
B.C.-based Prevost recommended in his session, "How
to Recession-Proof Your Small Business," which was
jointly sponsored by the Didsbury and Carstairs Chambers
of Commerce.
Click here to
read the full story.
- Competing
with ‘big box’ possible: strategist
Sabeen Ahmad, Didsbury Review
Local business owners got some tips last week on thriving
in a Big Box retail world from a well-known Canadian marketing
strategist, Roy Prevost.
Click here to
read the full story.
The After-work Business
The Globe and Mail - Wednesday,
May 7, 2008
Good Living: Financial Planning for the Healthy, Wealthy
and Wise.
For many Canadians, the idea of owning their own business
is now a reality.
Click here
to read the full story as a .pdf.
 Play
that Tune - For Small Retailers, Service is King
The Globe and Mail - Saturday, October
6, 2007
Small Business Innovation: Productivity
"... When I began coaching Karen," says Mr. Prevost,
"we first worked at focusing on her niche of the market
and elevating her level of service there. One of the things
that is critically important to any small business trying
to survive in a Big Box world is the 80/20 rule as it applies
to customers..... Twenty percent of her clients do 80 percent
of her business..."
Click here
to read the full story as a .pdf.
- Little
convenience and lots of attitude don't add up to customer
service
Daniel Drolet
Citizen Special - Friday, March 09, 2007
... "Customer service in this country for the most part
stinks!" says Roy Prevost, a Burnaby, B.C.-based management
consultant, business coach and self-described "customer
service activist."
It's bad, he says, because too many companies place their
needs before customers' needs and also because not enough
of us complain.
Customer service, I think, boils down to two things: Convenience
and attitude...
Click here to read the full story.
|
|
|
 |
|
 |
