I believe, on the whole, that Customer Service in North America stinks. Some of the most blatant culprits are the large multinationals who just don't get it!! (Have you tried calling a telecom recently?)

However, in the midst of this dysfunctionality, I present wonderful stories of great service providers, and my keynotes celebrate the winners and scold the offenders.

And not surprisingly, these are small to medium businesses who go far beyond the call of duty and create a "magical experience" for their customers.

My keynote "Customer Service Activism" will leave you pumped and allow you to relive the line from the movie Network, "I am mad as hell and I am not going to take it anymore."

In October of 2005 I presented the above keynote speach at the Business Achievement Awards Dinner in Selkirk Manitoba. I received a standing ovation from 240 guests at the Business Awards Achievement dinner in that community. Read additional testimonials below.

Youth retention and confident communities are inextricably linked. You cannot have one without the other. During a very successful six-community speaking tour in Saskatchewan, Roy Prevost delivered an inspiring 90-minute keynote entitled “Creating Confident Communities” that set these towns and cities on a new path to reaching out to their youth – and renewing their community vitality. Roy delivers both a 90-minute keynote as well as a day-long workshop. Find out more about this keynote and workshop here.

• Saugeen Shores Chamber of Commerce (May 06)(.pdf)
  
  
• Wainright Credit Union (Jan. 06)(.pdf)
  
  
• Celebration of Business Excellence Awards for the New Westminster Chamber of Commerce. Read the full testimonial here.(.pdf)
  
  
• "Roy delivered a humorous, hard-hitting, emotion packed 45 minute keynote. The response to Roy’s keynote entitled “Customer Service Activism” was a well deserved standing ovation."
  Peter Mandryk
  Manager
  CFDC Selkirk
  Selkirk MB

Read testimonials on this and other keynotes here.

For more information contact me here.

If you are interested in finding out more about my workshops, keynotes or in scheduling a presentation, please request a complimentary consultation here.