Join me as I Demystify Customer Service in the Public Sector and Set the Stage for Your Community Employees to Work as a Team, Deliver Exceptional Customer Service, and Become Ambassadors for Your Community.

This workshop is for the community that is looking for ways to create a 'Team' Culture among their employees as well as 'Delivering Outrageous Customer Service' internally among their colleagues and to citizens during this time of cutbacks and challenges.

This workshop is packed full of useful tips to help create a culture of 'Service' and 'Contribution.' This is not simply a feel-good workshop. It is aimed at helping employees become more pro-active, and connect to citizens in the community.

If You Want to Know The Answers to Questions Such as:

• How can we deliver 'Outrageous Customer Service'?
• How do we help our employees gain more confidence?
• How can we inspire and motivate our employees to do their best?
• What language do our employees use to describe their place of work?
• Do our employees appreciate and understand their value here?
• How do we create an attitude change with our employees?
• How can we build a 'Team' Culture in our organization?
• How do we transform employees into ambassadors for the city?

Then this no-nonsense workshop is for you. It is packed with ideas and concepts that highlight the cultural change required in the new civic environment of the 21st Century.

The Workshop Covers the Following 4 Areas:

• 1. Connection to Self
  Am I in The Right Career?
  Do I Love people?
  Does My Work Give My Life Purpose?
  Have I chosen to be a professional?
  Am I In a Rut?
  Do I Understand and Appreciate the Value I bring to My Colleagues?
  Do I Understand and Appreciate The Value I bring to This Community?
  Do I Understand How Everyone Makes a Difference?
  
  
• 2. Connection to Colleagues
  Why?
  How?
  What Does Edification Mean?
  Creating a Team Environment.
  Getting Rid of The 'Lone Ranger' Syndrome
  How Do I Create Alliances With Other Departments?
  How Can We Help Each Other Be Successful?
  
  
• 3. Connection to Customers/ Citizens
  Creating Customer Loyalty
  Attitude Adjustment Around Taxpayers.
  How to Respond to Angry Customers
  How to deal With Angry Citizens.
  It's All in How We Say It.
  Creating Evangelists for Our Community?
  A Crash Course In Adding Value.

Sharon, Recreation Programmer – Kits Community Centre
“Many examples of many different industries. Every example probably related to every person in some way. Good variety.”

Erin, Fitness Worker RPT – Vancouver Aquatic Centre
“Assisted in reminding me how lucky we are to be in our “positions” and how important our service to the public is. It was great.”

Sheila Riley, RFC – Recreation-480 Broughton Street, Vancouver, BC
“Great ideas on customer service.”

Jonathan Hutchings, PAII – West End Community Centre-870 Denman Street, Vancouver, BC
“I really enjoyed the real life stories/experiences the presenter told us about.”

Linda Cregan, Recreation Facility Clerk – Kitsilano Community Centre - 2690 Larch Street, Vancouver, BC
“Positive and upbeat, useful, easy to implement ideas, short and to the point.”

Danny Hui, Recreation Programmer –Lord Bing Pool, 3990 West 14th Avenue, Vancouver, BC
“The workshop was great and very informative.”

Brenda Tang, Recreation Programmer – West End Community Centre, 840 Denman Street, Vancouver, BC
“Gave ideas on how to boost team morale while also letting customers know about the good work we do.”

Jayne Loutit, Recreation Programmer – Kits Community Centre, Vancouver, BC
“I enjoyed your stories, kept the presentation interesting. Some great ideas for improving customer service (i.e., free coffee).”

Jennifer Takai, Recreation Programmer – Kerrisdale Pool, 5851 West Boulevard, Vancouver, BC
“Made me want to go back to my site and talk with the staff on how to create some value-add features, i.e., customer appreciation nights.”

Christine Shaw, Recreation Facility Clerk, Hastings Community Centre – 3096 East Hastings Street, Vancouver, BC
“Great workshop. Reinforced positive thinking. Loved the Kudos Board.”

Shelby Quon, Regular Full-Time Cashier, West End Community Centre, 870 Denman Street, Vancouver, BC
“The speaker was very entertaining and charismatic…. A recipe for an afternoon full of useful information that can be used by all on a daily basis.”

Mark Curtin, Programmer Asst/Rental Coordinator, 480 Broughton Street,
Vancouver, BC
“I felt this workshop really placed things in perspective – it reminded me of how fortunate I am to have my current job.”

Karl Leonhard, Fitness Programmer – Mt. Pleasant Community Centre, 3161 Ontario Street, Vancouver, BC
“The presenter raised many excellent points. One point that resonated with me is the need to sometimes take risks to provide the best customer service possible.”

Debbie Mah, Full-Time S.I.A. – Templeton Park Pool, 700 Templeton Drive,
Vancouver, BC
“Validates what I believe in. I very much enjoyed the stories which help relate to the points being highlighted.”

Michael Abdelmalik, Lifeguard (SIA) at Vancouver Aquatic Centre – 1050 Beach Avenue, Vancouver, BC
“Speaker was humorous. Was able to present points and keep interest high.”

Percy Nacario, PA – Roundhouse Community Centre, Vancouver, BC
“Used common terms/words. Very funny and approachable. Shared great stories and experiences – very relatable.”

Emily Chang, Cashier Clerk – Kerrisdale Community Centre, 5851 West Boulevard Center, Vancouver, BC
“This workshop enhanced my skills to serve the customers.”

Mark Rowe, RPT Fitness Attendant – West End Community Centre, 980 Denman Street, Vancouver, BC
“Reinforcing the key aspects of customer service for me.”

Therpsa Lam-Hawes, CCT – False Creek Community Centre, 1318 Cartwright Street, Vancouver, BC
“I enjoyed most of the stories and personal experiences that were shared – they demonstrated that “good customer service” not only exists, but actually makes a difference.”

Testimonials

• Vancouver Board of Parks & Recreation Jan. 16, 2008
• Tillsonburg District Chamber of Commerce Nov. 23, 2007
• Read additional participant testimonials about this workshop here.

Contact Roy

For more information contact me here.

If you are interested in finding out more about my workshops or in scheduling a presentation, please request a complimentary consultation here.