Newsletters

This is probably the most important newsletter I have ever sent..

March 17, 2014, Were you aware that desktop and laptop computers are quickly becoming passΓ©? Did you know that smartphones have surpassed PCs as a way for customers and prospects to view your website? Did you know that 98% of the websites in North America are invisible to Iphone and Android users? Are you one of these businesses/organizations who has such a website? If so, then please take the time to register for a special webinar I will be holding […]

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A few ideas, a personal story and my gratitude

February 5, 2014, Small business will not survive by delivering average customer service. I have been preaching this message for years. Here is an excellent insight on this subject and It further validates the theory. http://www.businessnewsdaily.com/5775-better-customer-service.html Last weekend, my wife and I visited the Bay (a local department store) where we were shopping for a sweater. While going through the numerous sweaters on the table, we noticed that a preferred item had a small hole in it. We finally chose […]

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A standing ovation for a conscientious customer service pro

December 18, 2013, As a customer service activist, I am constantly on the search for the good, the bad and the ugly of customer service as I live and travel in this country. Mostly, it is the negative experiences that I rant about, however, today I have 2 β€˜feel good’ stories that will inspire you and create a β€˜warm and fuzzy’ for your Christmas holiday. Scenario #1: Last week, I was travelling to Cincinnati to deliver my keynote, β€˜The Future […]

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I’m back with more valuable tips and ideas

September 15, 2013, I hope you had a great summer. Here in Vancouver, we have had exceptional weather and my family and I took full advantage of it! I purposefully did not send newsletters over the summer months since it is usually a quieter more relaxing time for everyone, however, it is now back to work, thus you will be receiving valuable information from me on a more regular basis. We tend to over-complicate things in life, and when it […]

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A Simple Solution plus Helpful Hints

October 27, 2012 Recently, while passing by the recycling bin in our complex (yes, I look for marketing stuff everywhere), I noticed the following greeting card sitting there and it caught my attention. On the front of the card, It had a sunset and huge letters saying, "Thinking of you…". On the inside it had the following verse: We thought of you this morning And again this afternoon We wondered how your day has been And if we'd see you […]

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You May Be Eligible For Up To $1500 Free Business Training

Aug 25, 2012 For my newsletter subscribers in British Columbia, please read the last part of this newsletter for a very exciting government sponsored program. As per my custom every year, I do not send a July newsletter since everyone is in vacation mode and I feel it is a time to reduce our work and enjoy the summer. However, September is around the corner and it is time to look to the fall season. Although I never considered myself […]

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More Helpful Hints and a Success Story…

June 21, 2012 In every generation, there are individuals who command the highest accolades in their fields of endeavour with humility and simplicity, I believe that Warren Buffett is one of those people. Here are some brilliant insights from the oracle of Omaha. There is a way to become a natural networker and that is by studying the masters and plying the craft. Here are 5 ways to network with purpose. Managing in today’s complex world requires skill and patience, […]

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A New Launch and Some Helpful Hints…

April 19, 2012 First, I want to thank everyone who took advantage of our last Facebook business page promotion that we launched in March.   Brad and I are grateful for the support and the business!   Meanwhile, we received some requests and some feedback regarding the original offer and we have responded accordingly. First, we received requests for a bare bones rendition of a professional Facebook business page and we have complied with your wishes.   Secondly, many subscribers […]

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News,Tips, and Small Business Week

March 22, 2012 Well, wouldn’t you know it! Just when we were mid-launch of our Facebook project, Facebook changes it’s parameters and timelines effective March 31st, so we are once again stymied, however, we will have some good news as we sort out this, so stay tuned.   Meanwhile, I will be in Ontario during Small Business Week, the W/O October 15th so if you require a motivational keynote speaker to inspire your members, I am available.   In the […]

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Startegies for You And a Lesson for Me…

February 7, 2012 I’m not sure how to begin this newsletter except to say that I am still in the throes of a new product launch. My partner, Brad Bates of www.powerupmedia.ca and I have had several ‘almost there’ moments over the past few months and difficult as it is to believe, we will be announcing it within days (do you see how I cleverly did not give an exact date having learned my lesson with technology). What exactly is […]

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