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Please click on the book covers below to find out more and to purchase these books.

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service (Paperback)
by John R. Dijulius Iii (Author) 		Raving Fans: A Revolutionary Approach to Customer Service (Hardcover)
by Kenneth H Blanchard (Author) "Panic. Palpitations and Panic. He was aware of sweaty palms and cold feet as he wandered around his new office, the Area Manager's office ..."
1,001 Ways to Keep Customers Coming Back: Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line (Paperback)
by Donna Greiner (Author), Theodore B. Kinni (Author) 		Hug Your Customers : The Proven Way to Personalize Sales (Hardcover)
by Jack Mitchell (Author) "It always seems like emergencies come up when you're not ready for them, and that's exactly what happened during the escapade of the navy blue..."
The Tipping Point : How Little Things Can Make a Big Difference (Paperback)
by Malcolm Gladwell (Author)
Small Business Marketing Bible
What Every Entrepreneur Should Know... About How To Promote Their Small Business

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